This page (together with the documents referred to on it) tells the customer (you) the terms and conditions (Terms and Conditions) on which Goodtohave limited (we) will supply to you the products (Products) listed on our website https://goodtohave.co.nz/ (Site). Please read these Terms and Conditions carefully before ordering any Products from the Site. You should understand that by ordering any of our Products, you agree to be bound by these Terms and Conditions and any policies stated on the Site. We reserve the right to amend these Terms and Conditions and any policies at any time and your use of the Site following any amendments will represent your agreement to be bound by these Terms and Conditions and policies as amended. We therefore recommend that each time you access the Site you read these Terms and Conditions and policies. Please tick the checkbox in the shopping cart to accept these Terms and Conditions. Please understand that if you do not accept these Terms and Conditions, you will not be able to order any Products from the Site.
- INFORMATION ABOUT US
1.1 We operate the Site located at https://goodtohave.co.nz/. We are Goodtohave limited (NZBN 9429050207879 ) trading as GoodToHave.
- SERVICE AVAILABILITY
2.1 The Site is intended for use by people residing in within New Zealand.
2.2 Customers must provide a valid email address and phone number for all online orders and a valid address for delivery.
- YOUR STATUS
3.1 By placing an order through our site, you warrant that:
– you are legally capable of entering into binding contracts; and
– you are at least 18 years old
- HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
4.1 After completing the order process on the Site, you will receive an email from us acknowledging that we have received your order (Order). Please note that this does not mean that an Order has been accepted.
4.2 An Order will relate only to the Product or Service (delivery) you have ordered. Each Order that we accept results in a separate binding agreement between you and us for the supply of those Products or Services. For each Order accepted by us, we will supply the Products or Service in that Order to you in accordance with these Terms and Conditions.
- ACCEPTANCE OR REJECTION OF AN ORDER
5.1 We reserve the right to accept or reject an Order for any reason, including if the requested Product is not available or if there is an error in the price or the Product description posted on the Site or in an Order.
5.2 If we reject an Order, we will endeavour to notify you of that rejection at the time you place an Order or within 7 days after you submit an Order.
5.3 If we refuse/reject/cancel an Order on or prior to delivery, a full refund, less any discounts, will be made within 10 Business Days.
7 CANCELLATIONS AND REFUNDS
7.1 You may cancel an Order at any time after first placing an Order by visiting https://goodtohave.co.nz/get-in-touch/ provided it is prior the shipment notification of your order. If you cancel an Order after the dead line, we have no obligation to cancel an Order and/or refund you any money.
8.1 The current prices of the Products and our delivery charges will be as quoted on the Site, as updated from time to time.
9.1 Payment for all Products and Services must be by one of the payment methods listed on the online checkout page of the Site.
9.2 Orders will be charged to your nominated payment method.
(a) It is your responsibility to ensure your accepted payment method details are valid and up to date.
(b) It is your responsibility to ensure that sufficient funds are available at the time of payment processing.
(c) If we are unable to debit your payment method, before the weekly dead line we reserve the right to cancel your order.
(d) We are not liable for any charges you incur as a result of out-of-date payment information. If we incur an expense due to incorrect payment information provided by you, we reserve the right to seek reimbursement from you for such expense.
- Storage of Collected Information
10.1 Goodtohave does not collect or store payment information. All payment information is collected and stored by the applicable third-party in order to be processed as required. We never permanently store complete debit/credit card details.
10.2 All online debit/credit card transactions performed on this Site are through secured payment gateways.
10.3 Complete debit/credit card details cannot be viewed by Goodtohave or any outside party.
- OUR REFUNDS POLICY
11.1 If you have cancelled an Order in accordance with clause 7, we will process any refund due to you within 14 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges.
11.2 Our Products come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act 1993 (the CGA). If you consider that any Products sent to you are damaged, or defective or fail to comply with any guarantees in the CGA, you can notify us and we will examine the received digital or physical evidence of the defective Product and will notify you of the outcome via email within 14 days. If your refund is approved, we will process the refund within 14 days of the day we confirmed to you via email that you were entitled to a refund.
11.3 If you seek a refund for any other reason, please contact us via our website at https://goodtohave.co.nz/get-in-touch/ contact and we will consider each request at our reasonable discretion. We will notify you of the outcome of your refund request via email within 14 days. If your refund is approved, we will process the refund within 14 days of the day we confirmed to you via email that you were entitled to a refund.
11.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
11.5 Please take care when specifying your delivery address as refunds will not be provided for if you enter an address incorrectly.
12.1 We only deliver to addresses within the Service Area. Depending on the location or the time of the delivery a fee may apply. This is communicated during the checkout process before submitting an order.
12.4 We will aim to deliver all orders on time However, if an event occurs that is beyond our control, then we may not be able to do so and will not be liable to you or any other person for any such delay. In this instance, we will endeavour to provide you with notice of the delay as soon as reasonably possible.
12.5 We will deliver the Products to the front door of your nominated delivery address (Delivery Address). You must make all appropriate arrangements to assist and allow us to deliver the Products, including ensuring safe access and obtaining any prior security or other approvals which may apply to the Delivery Address.
12.7 Please take care when placing your Order. We accept no liability or responsibility for incorrectly placed Orders. Nor do we accept liability or responsibility for delivery details which are incorrectly supplied, or which you fail to supply.
12.9 You will be responsible for an Order from the time we deliver the Products in accordance with your instructions. We accept no liability or responsibility for any Product once the Product has been delivered to you.
- RISK AND TITLE
13.1 The Products will be at your risk from the time of delivery to the Delivery Address or in accordance with your delivery instructions.
13.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
- DISCLAIMER AND LIMITATION OF LIABILITY
14.1 While we have taken reasonable steps to ensure the accuracy, currency, availability and completeness of the information contained on the Site, that information is provided in good faith and on an “as is“ and “as available“ basis and we do not make any representation or warranty of any kind, whether express or implied, as to the reliability of the information.
14.2 You acknowledge that the Products displayed on the Site are not an exact sample and are indicative only and that the Products you receive may vary from those displayed according to seasonal availability.
14.3 To the extent permitted by law:
our total aggregate liability in connection with these Terms and Conditions is limited, at our option, to:
replacement or resupply of the Products; or in any event, will not exceed the fees paid by you to us under the relevant Order.
- FORCE MAJEURE EVENTS
15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside our control (Force Majeure Event).
15.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control.
15.3 Our performance under these Terms and Conditions is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms and Conditions may be performed despite the Force Majeure Event.