These terms and conditions apply to all products purchased on-line via this website. By purchasing products on-line you accept and agree to be bound by these terms and conditions. If you hold an account with us, these terms and conditions are subject to the terms and conditions (if any) applicable to your account and in the event of conflict the terms and conditions applicable to your account shall apply.


Orders can only be placed with us by persons with capacity to contract who are over the age of 18. We only supply products to customers within New Zealand. Regrettably orders placed from other countries cannot be actioned at this time.

Use of Products

Some of the products presented on this website are available for sale to and for use by trained professionals in the fields of medicine, health and science only. Prior to using any medical device or medical diagnostic product the user must have read and understood the instructions for use that accompany the device or product and be trained in its use.


All prices shown on this website are represented in New Zealand currency (NZD). All prices are correct at the time of publication; however, we reserve the right to alter prices for any reason at any time.


We use the services of Stripe to process payments on our website. Once processed, credit card details are not retained.


We will make every effort to ensure that the right products reach you and in good condition. If for any reason you experience a problem with your order please contact GoodToHave Customer Services on 0276197670 or email and we will do everything we can to resolve the problem.

If any products are wrong or faulty we will meet our obligations in accordance with your rights as a customer under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 (unless you have acquired the products for the purposes of a business in which case the provisions of the Consumer Guarantees Act and sections 9, 12A and 13 of the Fair Trading Act are excluded).

We will replace wrong or faulty products (subject to availability) at no additional cost to you or refund the price paid by you (including shipping costs paid to us) which will be credited against your original method of payment subject to you returning the wrong or faulty products to us at your expense in original condition. Please note that any evidence of misuse or product tampering may prevent us from accepting return of the products.

Regrettably, we cannot accept returns because you have changed your mind about your purchase.

For wrong or faulty products, please contact the GoodToHave customer service in the first instance on 027 6197670 or
We also can take no responsibility for returns lost in delivery.

We will notify you when a replacement product has been sent to you.

Contact details

If you have any queries regarding shopping with us, please contact Customer Services on 027 6197670 or